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IBCS Poland is a provider of solutions that optimize logistics processes in the area of the supply chain.
As part of our services, we provide a multi-stage and flexible system of service care. We offer support to companies operating in Poland and other Central European countries. We prepare service contracts tailored to individual needs, perform express repairs of devices (also on-site), manage equipment and applications, and provide telephone technical support.

Repair services

Service Level Agreement (SLA)

Service Level Agreement (SLA) is the best protection of your investment in IT solutions. Signing service agreement gives assurance that IT systems operate safely and the costs of their functioning are long-term optimized. The range of service is accurately defined in each case and adapted to individual needs and conditions of the enterprise.

Include the following services:

extension of warranty time (up to 5 years) for manufacturing defects,
free repairs of defects connected with mechanical damage and daily exploitation,
faster repairs (1, 3, 5 days).

Contract differ by validity period (depending on the producer, it is 1,3 or 5 years) and repair time. During the last 30 days of contract you can renew them for 2 years.

Warranty and post-warranty repairs

Hardware (label printers, barcode scanners, mobile and mounted terminals, elements of WLAN) bought in IBCS Poland are on standard warranty provided by manufacturer. Conditions of warranty are included in warranty card that is delivered with the device. Warranty periods depend on the kind of hardware and reach from 6 months to 5 years. In case of printing heads, period or head progression occurs equivalently. Some accessories are not valid for warranty commitment. Our software warranty includes compatibility of application functionality with project and order.

Periodic technical reviews

This service is the cheapest form of prolonging the period of failure-free utilization of devices and network infrastructure. This service may be realized in company head office or in IBCS Poland’s service. We perform it in time that is suitable for the customer – also during the weekend or at night – so that the normal working cycle of the company is not disturbed. This service is specially recommended to users of label and card printers and elements of industrial automatics and WLAN.

Helpdesk

Professional technical help performed by telephone, e-mail, Internet and with the use of safe administration tools for remote management and IT devices can solve most common problems of administrators and system users. This is also the cheapest form of effective technical care.

Disposal of used equipment

LAN/WLAN monitoring

Audit and configuration of WLAN safety

Hardware rentals

Sale of used equipment

Mobile device management services

Report a repair

Register on the IBCS Service portal and gain access to the knowledge base, repair history, electronics user forum, and technical support.

Customer panel

FAQs

What does ibcsService's device repair service include?
How does our device purchase and disposal service work?
What is a WLAN/LAN security audit and configuration?
What are the helpdesk hours and what are the support options?
What are service agreements and what support levels do they offer?
What device brands does ibcsService service?

Inventory

An effective inventory is not only a legal requirement – it is, above all, a strategic tool supporting the management of a company’s fixed and current assets. A properly conducted inventory allows companies in various industries – from industry, through logistics, to the public sector – to gain full control over their assets and make better business decisions.